How and when will I have access to the course materials?
Course materials are provided via CSE’s online learning portal. Materials will be made available to participants approximately one to seven days prior to the first live online session, depending on the amount of pre-work that participants are expected to complete in advance.

Where can I find the schedule for the days and times of the live online sessions?
The schedule will be sent to registered participants in the registration confirmation email (see the link in your confirmation email to the EVERYTHING YOU NEED TO KNOW document).

Do I need to join the virtual sessions live? Will they be recorded?
We highly recommend that participants join the live online sessions. It is an opportunity to ask questions, participate in rich discussion, and learn from the experience of your program peers. Session recordings will not consistently be available, and as such, it is expected that participants engage live in the virtual sessions.

What technology do you use for the live online programs?
CSE’s online learning portal—course calendar, readings, pre-work, faculty bios, presentations and post-session recordings are posted here.
Video-conferencing Platform—we will use a virtual meeting application (like Webex or Zoom) that allows you to see and communicate with other participants simultaneously and in real time. Your instructor can share documents and interactive media, invite participants to share content, and engage with you in real-time participation. Links to sessions and more information will be provided on Canvas.
What do I need to participate? How do I prepare for the live online sessions?
Live sessions will be delivered via WeChat and Zoom.

Prior to each virtual session, please ensure you are prepared with the following:

A computer/laptop with a webcam (built-in or external camera) for optimal viewing, but you may also join from a tablet or cellphone.
Internet connection or cell hotspot
Operating system: Windows: 7,8.1, or 10; Apple: OS 10.9 or higher
Recommended browsers for optimal experience: HIGHLY RECOMMEND Google Chrome. Internet Explorer 11, Firefox 52, Safari 11 are not as optimal but should work as well. (Microsoft Edge, Internet Explorer 8, 9, 10, and Safari 7 are not recommended.)
Headset with microphone (recommended but optional)
Test your connection, audio and microphone by joining a Zoom test meeting.

What happens if I have technical issues?
Additional, detailed instructions will be provided on Canvas. CSE staff will be online and available to assist you, and will identify themselves during each live online delivery. Contact the staff via the chat function for help, or email them if needed. Contact information is available in the EVERYTHING YOU NEED TO KNOW document.

How long will I have access to the online materials?
Course materials on Canvas will be available for six months following the completion of the program.

When is payment due and what types of payment do you accept?
Payment is due in full at the time of registration. CSE accepts Visa, MasterCard, or American Express.

Do you offer discounts?
Discounts on CSE courses are available for the following:

• Alumni of CSE (undergraduate or graduate)
• CIRMI members
• Groups of three or more registering at the same time

Please email admissions@crystalperk.com for more information and for discount codes before registering. In addition, please note that discounts cannot be combined.

Do you offer online programs for large groups from the same company?
Yes, we can customize a program to your company’s specific needs from our diverse certificate and courses portfolio. Please email admissions@crystalperk.com for additional information.

What will I receive upon completion of the program?
Each program participant receives a certificate of completion. We invite participants to add the program to their LinkedIn profile. Note that a certificate will not be provided if there is insufficient evidence of participation.

Do you have translation for non-English speaking participants?
We do not offer translation in our programs. Although we do not require the TOEFL, all CSE’s programs are taught in English, so it is a prerequisite that you speak, read, and write English proficiently.

Where can I find information for in-person programs?
Explore CSE’s full suite of programs.

What is your cancellation policy for live online programs?
Registration changes must be requested in writing to CSE.

• If requested 30 days or more prior to the program start date:
  –
  • Cancellations receive a 100% refund
  • Substitutions* are allowed, subject to a $250 administration fee
  • One-Time Transfers* allowed subject to a $250 administration fee, to be utilized within a one-year period
• If requested 8-29 days prior to the program start date:
  • Cancellations receive a 50% refund
  • Substitutions* are allowed, subject to a $250 administration fee
  • One-Time Transfers* are not allowed
• If requested 7 days or fewer prior to the program start date:
  • Cancellations do not receive a refund
  • Substitutions* are not allowed
  • One-Time Transfers* are not allowed

*Substitutions and transfers are subject to approval to ensure that participants and programs are suitable.